There are many disagreements between managers and their subordinates in the workplace.
There are instances when this may be ascribed to a variety of various situations in life. It is for this reason that reality television programs such as “Undercover Boss” have the objective of bridging the gap between rich owners and bosses and the employees who work for them.
The narratives people hear may sometimes enlighten them and motivate them to make positive changes, as is the case in this instance.
During the fifth season of Undercover Boss, Joe DiDomizio, president and chief executive officer of Hudson Group, a retailer that runs newsstands at major airports, made the decision to get to know his staff a bit better by disguising himself as one of them.
In a post on LinkedIn, DiDomizio stated, “I wanted our teams, especially those on the front lines, to see that our leadership really does care about them and appreciate the ‘Traveler’s Best Friend’ service they provide passengers.”
During the course of his training, he came across Elizabeth Griffin, a grandmother who was working as an employee at the company’s bakery kiosk located at the Seattle–Tacoma International Airport, and he struck up a conversation with her.
“Elizabeth is really talented in what she does,” DiDomizio said further. “She is not only the traveler’s closest friend, but she is also contributing to the success of this idea of selling baked goods and coffee for us.”
Griffin’s daughter, son, and his two children all lived with her, and she was the one who paid for everything. This turned out to be another reason why she was so successful at her work. W hile she enjoys having her family around, there are moments when she wishes she could be on her own.
Griffin was not only coping with the challenges of a crowded home, but she was also experiencing symptoms of carpal tunnel syndrome. She was advised by her doctors to have surgery, but she was unable to do so due to the fact that her employer did not permit sick leave.
The manner that Griffin coped with the difficulties in her life while maintaining a cheerful outlook struck a chord with DiDomizio. After some time had passed, and the disguise had been removed, he joined Griffin for a conversation.
There, he praised her for how unique she is and said that he was willing to assist her in any way he could, so he offered to pay for everything associated with her surgical procedure. In addition, he said that she would get full compensation for the period that she missed work in order to recuperate.
He said, “Since you look after such a large number of people, I want to do everything I can to make your life simpler. That being said, I’m going to take care of the whole of your rent for the next 12 months…
I still have one more favor to ask of you. I hope you don’t mind. I’d want to offer you $20,000 so that you may save for retirement and go on vacation.”
Griffin held back tears as she added, “Oh, thank you very much,” trying to express her gratitude, “you’re really generous. It was not necessary for you to do this since I am enjoying what I am doing. I really believe… That amount of money is completely foreign to me. Twenty thousand… you are the most handsome guy I’ve ever seen.”