Order was assigned to Jessica Higgs by daughter of this grandfather and she was instructed to just leave his goods on the porch, as he would bring them inside. Despite this, Jessica was aware and had the distinct impression that something was off.

She said, “I went there, and something was telling me, ‘you’ve got to help this guy out,’ you’re not permitted to go into someone’s home, but I carried the groceries inside nonetheless because I exercised my judgment,”

“You are meant to snap a photo and go, however I was unable to leave after taking the image.”, as her client “seemed to be unwell,” she sent a message to his daughter to express her fear for him. She informed her that in the event that she marked the order as “complete,” she would no longer be able to communicate her.

Jessica’s customer could not be feeling well due to a gas leak, and she was concerned about this possibility.

His daughter added that she would ask her son to check on his grandfather. Unexpectedly, the delighted customer tipped her an extremely large amount of money. She changed it from $14 to $100, which is a significant increase.

This Instacart shopper was grateful for it, but what came next made her feel even more grateful than before as the very next morning, she had a message waiting for her from the daughter of one of her customers.

The appreciative patron commented in an email, “Thank you very much. It became clear that there was a leak after my son went to check on his grandfather, who lives alone. You single-handedly prevented the loss of both my father and my younger kid!