Those who work in the service industry have encountered people from all walks of life who believe that they are better than everyone else.
There are certain people who expect to be treated like royalty, and the vast majority of those arrogant individuals treat service providers with little or no regard for their qualifications.
This true story is about a woman who works at an airline check-in desk, and she has shown a clever approach to respond to a difficult customer’s query.
The way this woman replied to an aircraft customer who was arrogant made people laugh at him and, as it was later revealed, the woman had received praise for the manner in which she dealt with an unpleasant guest at the Airport in New York.
The aircraft with a full complement of passengers was cancelled due to inclement weather.
After that, an airline representative invited the dissatisfied customers to come in and book other tickets, which resulted in a lengthy queue of people as a consequence of the reservation.
In addition, each one was pushed to the back of the line by an unpleasant customer who had made his way to the beginning of the queue.
He placed his ticket on the desk and told the customer service representative, “I must be on this alternate aircraft, and my ticket must be the first to arrive.”, but received following reply from the employee, “I’m sorry, sir, I’m going to be pleased to do that for you, but before you, I have to respond to people who are ahead of you in line.”
The guy yelled at the woman saying “Do you know who i am?”, then the woman grinned and grabbed a microphone from a loudspeaker announcement system so that everyone could hear her voice and said:
“Ladies and gentlemen, may I please have your attention? Please appear at Gate 14 if you are able to assist a traveler at Gate 14 who does not know who he is and needs assistance with his identity.”
Seeing the laughter from other passengers at the unpleasant customer, the woman smiled and said, “Sorry sir, you’ll have to wait in line.”